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Swim Lesson Policies & Information

SWIM LESSON POLICIES

We’re excited to welcome your swimmer to the pool! To keep things safe and fun for everyone, please take a moment to review our policies.

Membership & Non-Member Add-On

You don’t need to be an In-Shape member to join swim lessons. Non-members can participate by paying a non-refundable add-on fee for each child and session at checkout (available at select clubs). Please note, the add-on fee covers facility access only during your child’s scheduled lesson time.

If you’re a member, simply enroll your children at the member rate with your Membership ID at checkout.

Cancellations & Refunds

Plans change? Please notify us at least 72 hours before your session starts to receive a refund minus a $25 processing fee. No refunds or credits are available once the session begins. Email all cancellation or refund requests to swimlessons@inshape.com.

Credits & Transfers

Transfer or level changes must be requested 72 hours before the session and depend on availability. Approved transfers receive a credit for re-enrollment. Credits can only be used for future In-Shape swim lessons via TeamSideline and aren’t refundable once applied. Contact us at swimlessons@inshape.com for help.

Missed Classes & Make-Ups

We understand things come up! However, we can’t offer makeups, credits, or refunds for missed lessons, even if a lesson is missed due to illness or scheduling conflicts.

If In-Shape cancels a class due to weather or unforeseen issues, we’ll offer a makeup or move the class to another club.

If we are unable to provide a makeup class or alternate option, a credit will be added to your TeamSideline account for future lessons.

Supervision & Observation

For safety, a parent or guardian must stay in the pool area during lessons for swimmers under the age of 14. We kindly ask that no more than four family members observe per child during their lesson.

Health & Class Changes

If your child is showing symptoms like fever, cough, or upset stomach, please keep them home to protect everyone’s health. Instructors may ask visibly ill swimmers to sit out.

If fewer than three swimmers enroll in a class, it may be combined with another, rescheduled, or canceled.

Photos & Videos

Capture your child’s proud moments! Please only photograph or record your own child during class.

WHAT TO EXPECT THROUGHOUT THE SESSION

What to bring with you to swim lessons

Please bring goggles with you to each lesson.
Please keep your child’s hair pulled back in a hair tie.
Children who are not potty-trained will need to wear a swim diaper. Plastic pants over a swim diaper are preferred.
Have a towel ready for your child for when they exit the pool.

Day 1

Arrive 15 minutes prior to your scheduled lesson.
You will need to check in using the In-Shape app at the Welcome Desk for each lesson. Guests or any individual who does not have an In-Shape membership must sign a liability of release upon entry at our front desk.
Our Swim Lesson coordinator will meet up on the pool deck and check your child in based on the level in which you enrolled. At this time, you will be told who your swim instructor will be.
Your child will enter the water when the swim instructor gives them permission to do so.
Your swim instructor will evaluate your child. If your child was placed in the incorrect level your child will be moved to the correct level with space permitting.
Classes may be combined or canceled if less than two (2) children are registered in that level.

Throughout the lesson

You will need to check in using the In-Shape app at the Welcome Desk for each lesson. Guests or any individual who does not have an In-Shape membership must sign a liability of release upon entry at our front desk.
Your instructor may miss class due to illness or an emergency, but we will make every effort to keep the number of substitutes to a minimum.
Family Swim is available for members. Please see our pool schedule for Family Swim times and rules.
Children learn and progress at their own speed. It’s common for a student to remain in the same level for several sessions. Please don’t feel discouraged if your child needs to repeat a level.
Class will end 5 minutes early on the last day of each session for your instructor to distribute and discuss your child's progress tracker.
Program evaluations will be emailed to parents at the end of each session. Although it’s optional, your feedback is important to us!
Don’t forget to re-enroll. You can do this by visiting our Welcome Desk at any time.

Beginner Lesson Levels

Parent-Child

Class ratio: 10:1 | 30 Minutes | Ages 6 months – 3 years

Our infant and toddler program is for children 6 months to 3 years of age and their parents or caregivers. This level is geared towards helping kids adjust to being in the water while learning basic swim skills and cues. This level will instill water safety skills and help prepare your little ones for their first small group swim lessons.

Level 1

Class ratio: 4:1 | 40 Minutes

For new swimmers or non-swimmers who are not yet comfortable getting their face wet.

In Level 1, we’ll help kids get comfortable in the water, build confidence, and learn skills like putting their face in the water, opening their eyes underwater, plus early swim skills like floating and swimming front crawl.

Level 2

Class ratio: 4:1 | 40 Minutes

For swimmers who can put their face in the water, open their eyes underwater and swim confidently with assistance.

In Level 2, students will learn fundamental skills to start their journey to swim on their own using freestyle and backstroke.

Level 3

Class ratio: 5:1 | 40 Minutes

For swimmers who can swim freestyle with their face in the water for 10 feet.

In Level 3, we’ll refine existing skills like freestyle and backstroke and develop side breathing and endurance.

Advanced Lesson Levels

Level 4

Class ratio: 5:1 | 40 Minutes

For swimmers who can swim freestyle with side breathing and backstroke independently for 15 yards.

In Level 4, students will become proficient at freestyle and backstroke and will develop breaststroke and elementary backstroke skills.

Level 5

Class ratio: 5:1 | 40 Minutes

For swimmers who can swim freestyle with side breathing and backstroke independently for 25 yards.

In Level 5, students will focus on advanced technical skills for each stroke and will develop butterfly.

13+ Lessons

Class ratio: 8:1 | 40 Minutes

Our adult lessons are for people 13 years of age and older who want to learn to swim. This class is geared towards adult non-swimmers who want to learn basic swim skills and how to swim freestyle and backstroke.